Citymax Hotel Bur Dubai
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I recently stayed at the hotel and I couldn't have asked for a better experience! From the moment I arrived, I was greeted with warmth and professionalism by the receptionists, Hussain and Sharjeel. They went above and beyond to ensure my check-in process was smooth and efficient, answering all my questions with a friendly smile. Hussain was incredibly knowledgeable about the local area, providing me with great recommendations for restaurants and attractions. Sharjeel, on the other hand, was attentive and made sure I had everything I needed for a comfortable stay. Their teamwork and positive attitudes truly made me feel welcomed.I highly recommend the hotel to anyone looking for a place to stay. I will definitely be returning, thanks to the fantastic hospitality
Baldev
Νοέμβριος 2024
I recently stayed at this hotel and had an excellent experience, particularly thanks to Hussain, the receptionist. From the moment I arrived, he was incredibly welcoming and attentive. He made the check-in process seamless and even took the time to provide me with helpful local recommendations. His professionalism, paired with a warm and friendly demeanor, truly set the tone for my stay. It's rare to encounter someone who goes above and beyond to ensure guests feel at home, but Hussain certainly did. The hotel itself was clean, comfortable, and well-located, but it was his exceptional service that made my visit stand out. I’ll definitely return, and I hope Hussain is there to greet me!
Razi
Νοέμβριος 2024
I liked the facilities at the hotel The claypot had exceptional food and the hurdle bar was a great way to entertain guests after a long day of touring Dubai . Rooms were clean and tidy on arrival
Preshnee
Απρίλιος 2023
Location is the best for reaching most places in Dubai. Housekeeping staff were very friendly and did an excellent job. Rooms were spacious and perfect for our family. We had 2 connecting rooms (2 adults and 2kids). We had a great view of the skyline. We will be staying again as location is ideal.
Iqra
Σεπτέμβριος 2022
The room was clean, well maintained and well fit for one or two persons. However, I would recommend that a thicker black out drape is implemented (especially rooms facing Grand Excelsior Hotel). The selection on breakfast buffet was diverse, tasty. The hotel location is well placed with easily accessible facilities.
Winny
Ιανουάριος 2025
1. Clean -- thanks to JOSHIM, our room always smells nice. 2. Free water bottles everyday, enough toilet paper to use, towels and bedsheets are changed everyday. 3. Smooth check-in and check out process. 4.We also liked the High So bar, their band, DJ and amazing staffs
Baks
Φεβρουάριος 2024
The breakfast in the hotel has been rich, while the room was cosy and clean. As far as the hotel's location is concerned, it wasn't bad either (the distance from the nearest metro stations is a 20-minute walk). The staff, both at the reception and the restaurant was very friendly. Special thanks to the Duty Manager, Mr. Anu Menon, who was very kind and willing to sort out all issues regarding my accommodation in an efficient and professional way.
Dimitris
Απρίλιος 2024
The establishment is perfect in terms of value for price. Staff are kind and polite. My bad rate to staff is only because in May, 1 male receptionist charged me for the room , didn't offer me any payment receipt , and later came up to the room to ask me to pay again. I insisted I had paid already and showed the bank text message. He still asked me to pay again. I replied I would not pay since I saw it was already debited from my account. The receptionist was just worried that the payment would be deducted from his salary and wanted me to pay again instead of checking the POS report. Finally a female receptionist was very professional, checked the POS and extracted my receipt. Confirming that it was actually paid. She was excellent The worst part why I write this review is that after the incident the male receptionist who caused the confusion didn't even apologise and just turned back to his place. To any traveller reading, I do highly recommend this hotel. But I post this review for management to know and hopefully re train this staff to avoid a similar incident to another guest. Thanks
Manuel
Ιούνιος 2024
The location is extremely good, 20 minute drive to the airport and nearest metro station is slightly over a kilometre away. Many supermarkets at a walkable distance to grab some quick snacks. Breakfast spread is quite tasty. Room service is fast. They have these meal boxes which come at an affordable cost. Drinks and live music available in the restaurants downstairs. Hotel is catering to mostly Indian tourists from what we observed during our stay there. No major issues. Good place to stay for a week’s stay.
Mohan
Μάρτιος 2024
Thank you for the last minute for birthday setup
Sukesh
Δεκέμβριος 2024
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